When you have been invited to ChilliPharm, you will receive an email from [email protected] with the subject Set your ChilliPharm password.

Opening the invitation email

https://app.storylane.io/share/ihuiodwiqmr0

• Open the invitation email and check that the content has loaded correctly. It should look like the below

• Select Open ChilliPharm
• Once in the secure ChilliPharm platform, follow the onscreen instructions to create your password and complete your account setup

My email isn’t fully loading

If the images, text, or Open ChilliPharm are missing or not displaying correctly, this is likely due to your organisations email filtering, or security settings.

You will need to contact your IT department and ask them to allow the chillipharm.com domain.

Once your IT team has allowed the domain, the invitation should display correctly. If you are still experiencing issues, please contact Support.

I’m not receiving the invitation email

If you are not receiving the invitation email, please contact your IT department to ensure they have allowed the chillipharm.com domain.

Check your spam/junk folder. If you are still not receiving the email, please contact Support.

I’m not receiving the email code

If you are not receiving the email with the one-time code for logging in, it maybe because your IT department haven’t allowed the chillipharm.com domain. Speak to your IT team. If they have allowed it and you are still not receiving the email, please contact Support. We are also happy to peak directly to your IT team.